Customer Disservice

11:30am – I place a call to Toys R’ Us. I’m put on hold, of course. By the time I actually get to speak to another human being I’m beginning to forget why I called in the first place. I manage to explain to the gentleman on the other end of the line that I’m calling to find out if they carry the classic India version of Parcheesi (It’s a birthday present I assure you). I’m put on hold, again. Of course. I remain on hold for over five minutes…5 MINUTES!!!... only to here this: “Mam, I’m sorry. What were you calling about again?” I am so infuriated that I can hardly speak. I respond with a prompt click, putting an end to this complete and utter waste of my time.

So, what is so hard to get, people? Customer Service. SERVING customers. That is your job. It boggles my mind as to why 90% of the customer service people that I come in contact with either don’t do their job or are completely miserable while doing it. Why is this tolerated? Even I have come to accept the fact that I’m going to probably have to deal with a completely wretched human being if, God forbid, I have to exchange a shirt or return some jeans. Granted, it’s not the most glamorous job on the planet, but neither is watching kids who pick their noses and don’t wash their hands after they use the bathroom. It’s no excuse to not do your job. Life’s tough….get a helmet.